Privacy Policy

As a professional psychology service, your privacy is paramount. We take a number of steps to ensure that your data is secure and we are compliant with the General Data Protection Regulation.

Who we are

Our website, drhelenpage.com, is operated by Dr. Helen Page for the purposes of providing individual and group therapies. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Information collected by us

In the course of providing our service, we collect the following personal information when you provide it to us:
  • Personal Identification Data e.g. name, email, postal address, date of birth, telephone number, IP address IP addresses, any other unique identifying number, characteristic, or code, messaging data and marketing data.
  • Usage Data (automatically collected information) e.g. meta-data, device data, log data, geographic/regional location, tracking and web analytics, cookies.
  • Transactional Data e.g. transactional records, invoices and past purchases.
  • Medical/Health Data e.g. medical history, information about past or current health conditions, current medications, identification and location of the GP you are registered with.

How we use your personal information

We use your personal information as follows:
  • Personal Identification Data –  to identify you, contact you regarding a course/session you have registered for or send you information about services,  provided you have indicated that you do not object to being contacted for these purposes/
  • Usage Data – audit the downloading of data from the Site; improve the layout and/or content of the pages of the Site and Application and customise them for users; identify visitors to the Site; and carry out research on our users’ demographics and tracking of sales data; we may disclose anonymised aggregate statistics about visitors to and users of the Site in order to describe our services to prospective partners and other reputable third parties and for other lawful purposes.
  • Transactional Data – enable us to process your orders for therapy sessions or courses and to provide you with the services and information offered through the site and which you request and verify and carry out financial transactions in relation to payments you make online. 
  • Medical/Health Data – enables us to provide properly assess prospective participants and ensure that the courses offered are an appropriate match.

Reasons we can collect and use your personal information

  • We rely on consent as the lawful basis on which we collect and use your Personal Identification Data.
  • We rely on consent as the lawful basis on which we collect and use Usage Data.
  • We rely on consent as the lawful basis on which we collect your Health/Medical data.
  • We rely on processing being necessary for the performance of the Service related contracts as the lawful basis for processing Transactional Data.

Ways in which we collect data

Account registration and contact forms

When a visitor opts to (1) contact us, (2) purchase a course or transaction, or (3) register for a course or session we collect relevant information.

When you make a purchase

When you make a transaction, we will capture and retain information relating to your purchase and transaction history.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to measure traffic to our site and how users interact with our site. At various times, we may use other tools to measure the efficacy of our marketing campaigns. The Google Analytics terms specify that no personally identifiable information may be collected through the Google Analytics software.

Who we share your data with

We routinely share Personal Identification Data; Usage Data;  and Transactional Data with our employees, agents or affiliates to operate our services for you, including parties that provide products or services to us or on our behalf and parties that collaborate with us in the provision of services to you. In some instances, such parties may also provide certain information technology and data processing services to us so that we may operate our business.
Medical/Health Data is not shared with any external parties whatsoever.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For the duration, you are a registered user of drhelenpage.com, your data will be retained.

If registered or made a purchase on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Payment Processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet.
Credit card payments made on the site are made through our payment gateway provider, Stripe. You will be providing credit or debit card information directly to Stripe which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe is not within our control and is subject to Stripe’s own privacy policy.

 

Contact information

Should you wish to contact Dr. Helen Page in relation to our privacy policy or to submit a request relating to your data, please use this form.

 

How we protect your data

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

 

What data breach procedures we have in place

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Industry regulatory disclosure requirements